Instant insights from your Zendesk Support tickets and chats: quickly discover what bothers your customers the most and decide what you should fix first.
In just a few clicks, categorize and trend 10,000's of customer support tickets and chats.
Automatically trend the key reasons to contact and see how often customer issues, bugs, products or competitors are mentioned.
Add or modify as many topics as you need to build the most granular view of your customer conversations.
With Cx Moments sentiment analysis, discover which topics drive the worst sentiment.
Detect which topics drive the worst CSAT or NPS ratings.
Correlate topics together to understand the root cause of your customer issues.
See how frequently products or features are mentioned by your customers, and share these feedback with your Product team in just 2 clicks.
Cx Moments AI Alerts will alert you when specific keywords or complaints spike unexpectedly in your customer conversations.
Try Cx Moments now by starting a free trial here!
How to connect Zendesk Chat to Cx MOMENTS:
Start your free Cx MOMENTS trial here.
Log in your Cx MOMENTS portal and select Zendesk Chat as Source data .
Enter your Zendesk domain and click on CONNECT TO ZENDESK CHAT .
Login to your own Zendesk instance and click Authorise Cx MOMENTS to read your chats.