Integrating the Floatbot app to Zendesk Marketplace gives your agent the convenience to be more efficient rather than juggling between different dashboards. By enabling Floatbot app, it makes it easy for the agent to join a conversation as soon as the user requests for an agent, read all the previous conversations the user had with the bot, and more.
Follow these steps to enable Zendesk live chat using Floatbot in 3 easy steps. Step 1: Go to the configure tab on your Floatbot dashboard and click on Agent chat setting. From the given option for Agent type select Zendesk. Step 2: After you have selected Zendesk, you’ll see a box below asking for Zendesk Chat Account Key. This key you’ll get it from Zendesk. Go to your Zendesk chat account. From the top right go to profile> check connection> Account key. Copy the key from here. Paste in on Floatbot’s dashboard (Zendesk Chat account key), and click on update. Step 3: Below Zendesk chat Account key you will also see enable fall back agent. This option is optional. Here, if the chatbot is not able to answer a query thrice then the conversation will automatically shift to the agent.