MaestroQA

Suite Ready

Ditch spreadsheets, improve CSAT, and drive coaching with Quality Assurance

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MaestroQA is Zendesk Chat quality assurance and monitoring software. The lite version (currently only available for Zendesk Support, but coming soon to Zendesk Chat) is free and contains basic functionality while the upgraded MaestroQA Dashboard starts at $19 per agent.

  • Improve customer satisfaction, NPS, CES
  • When scaling or outsourcing, maintain consistent service
  • Create a quality score KPI for agents
  • Drive employee learning and development

Here's what people are saying

During the first 6-8 months of using MaestroQA our average QA score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%.

Sarah, CX Quality Manager

MaestroQA has completely changed how we think about grading quality interactions. . . . This tool really is amazing and they truly provide a beautiful customer experience for their clients.

Valerie, Noon Home

See more reviews from our customers below or checkout our case study with Harry's Razors.

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