The Zendesk Support Show Related Tickets app analyzes your ticket subject, searches against all other tickets, and returns any tickets with matching terms.
Note: The app will search against only tickets in the “solved” or “closed” states.
The app enables your agents to quickly recognize and identify multiple incidents of the same issue. Then, agents can link all incident tickets to a problem ticket. A resolution to the problem ticket will be applied to all incident tickets, enabling your agents to tackle and resolve issues more efficiently and in a more organized manner.
For any questions please email firstname.lastname@example.org.
To install the Show Related Tickets app:
- Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.
- Select Apps > Marketplace, then find the Show Related Tickets app and click the tile.
- On the Show Related Tickets app page, click Install in the upper-right corner.
- Author: Zendesk
- Support: Email
- Version: 2.1.1
This is an app. It will install
right into your Zendesk