Businesses today need to provide better customer experiences in order to remain competitive. Inefficient customer interactions not only cost the business more money, they erode customer relationships. The combined 8x8 Virtual Office with Fortune 500 telephony features and the Zendesk solution tightly integrates business telephony and customer relationship functionality to enable more people at more organizations to provide more efficient and more personalized interactions with their customers.
Key features include:
- Manage customer phone calls from an integrated app on the Zendesk console.
- Preview matching end user record details before accepting a call.
- Reduce customer-waiting time on looking up record details.
- Set your status to accept or reject calls.
- Import contacts from Zendesk and Virtual Office company directory for a quick search and click to call ability.
- Improve customer service with advance call handling capabilities such as call transfer, multiple party calling.
- Record calls on demand.
- Track outcome of each call using customizable call result codes.
- Track call log of end users.
- Access other features of Virtual Office such as Virtual Meeting, Virtual Room etc.