Proactive Campaigns

Follow-up targeted customer lists in bulk to solve customer issues proactively.

Preview image of app
Preview image of app
Preview image of app

Proactive Campaigns

Proactive Campaigns testimonial

  • Send mass outbound emails directly from Zendesk;
  • Streamline the way you send follow-ups;
  • Deliver better customer service by reaching out to customers at right times.

Proactive Campaigns is an add-on for Zendesk Support that enables you to quickly and easily send out mass emails to targeted lists of customers. Save precious time and let the system reach out to your customers automatically.

Looking for a Zendesk Connect alternative? As you know, it was closed on October 31st, 2021, so we suggest using Proactive Campaigns for bulk messaging.

Now, let’s see what else is possible with Proactive Campaigns:

Customer lists

Choose one or multiple criteria to filter the customer database and create your list. You can use tags, custom, and standard fields to filter the right users and group them together.

PC contact list

Ticket lists

In a similar way, segment tickets by chosen criteria and send out personalized email campaigns to customers in chosen tickets.

PC Ticket list

Bulk ticket creation

Once you’ve built and launched the campaign, Proactive Campaigns will automatically start raising tickets on customers’ behalf and deliver them as emails.

Automatic response tracking

Replies from your customers will be automatically picked up by Zendesk. No scattered or lost data! All information is kept in one place.

Contact list sharing

Make your lists public to share them with other agents across the subdomain. No need to create a list with the same criteria to send a different message.

Running campaigns in the background

Run a few campaigns simultaneously without the need to keep a tab or a browser open. Go about your day while Proactive Campaigns is sending emails.


Set a specific time and date for your campaigns. That way, you will never forget to send out an important update.

Schedule email campaign

Custom ticket assignment

Easily select who needs to be put in charge of all the tickets created during the campaign. You may assign tickets to another agent, group, or pick one of your brands to be in charge of the whole campaign tickets.

CSV user import

Want to save even more time? Import a specific list of contacts into the plugin right when you are creating a campaign. And to make sure the relations between your contacts’ info are preserved, there is a field mapping feature during the process of user import.

CSV import

Email formatting

To make your emails more memorable, add virtually any formatting to your email body with the WYSIWYG Editor. Moreover, you can upload attachments up to 40 MB in size to any of your emails.

Email formatting

Go ahead and test the app! And if you have any questions about Proactive Campaigns, we’d be happy to answer them.

Zendesk Proactive Campaigns

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App details

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Ticketing System
Price (USD)

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