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WooCommerce by Zenplates

View customer and order details from your WooCommerce store in Zendesk Support

Preview image of app
Preview image of app
Preview image of app

This WooCommerce integration app allows you to view customer, order and product information from your WooCommerce store within the Zendesk Support ticket and user sidebars. The app supports all out-of-box WooCommerce features and product types (simple, grouped and variable).

View orders

  • View all orders associated with a customer

  • Filter the list of orders by ID or a search term

  • Sort the list of orders by ID or created date

View order details

  • View details of all product line items in an order

  • View order payment history, including applicable taxes, discounts and refunds

  • View customer details, including billing and shipping addresses

  • View all notes associated with an order

  • Click to view customer, order or product details within WooCommerce

  • Link an order to a ticket in order to have it show up whenever that ticket is viewed (and report on the link afterwards using tags)

If you have questions or thoughts about how to improve this app, please contact us as we value your feedback. We can also build a custom Zendesk Support, Chat or Sell app that supports any of the official WooCommerce extensions.

If you're interested in providing a complete customer service solution using Zendesk's knowledge base product, we also offer an extensive range of custom themes for Zendesk Guide.

App details

Works with
support
Ticketing System
Author
Zenplates
Version
1.4.0
Price (USD)
Free 7-day trial, then $10.00 per month

Apps install directly into your account

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