Agatha

Agatha

Empower customer support teams to solve more with the power of AI

Supercharge customer support organizations with a powerful natural language understanding platform called Agatha. She’s your AI-powered customer support agent who immediately responds to customers to resolve their issues, automates many of the repetitive tasks agents spend valuable time doing, and provides real-time assistance and insights to agents and managers as they work to resolve issues more efficiently.

Solve 20% of issues automatically

Intercept between 10 to 20% of issues before they ever get to an agent’s desk with Agatha Solve, immediately reducing the clutter and making room to focus on other, more complex issues.

Triage tickets with 90% accuracy

Automatically categorize and route email and webform tickets according to department, skill, priority, or spam the moment they come in the door with Agatha Triage.

Assist agents by surfacing the best answers

Resolve tickets 30% faster with the power of Agatha Assist searching and surfacing the most accurate answers from historical customer support knowledge.

For more information, please visit our website https://www.forethought.ai/ to read more and to chat with us.

  1. Sign up on our website. We will contact you soon after to provide the necessary credentials.
  2. In the Zendesk Marketplace, click the Install button
  3. Once installed, you will see a form:
  • api_key - (API Key) Create one at Admin > API > Token Access and copy/paste it here.
  • your_email - Enter your email so we know which administrator installed the app (e.g.: myname@mycompany.com)
  • org_secret - The code you received from us when you signed up.
  1. Navigate to any ticket. You should be able to see Agatha under Apps.

App Details

  • Author: Forethought Technologies, Inc.
  • Price: Free
  • Support: Email / Website
  • Version:1.2
  • This is an app. It will install right into your Zendesk Support account.

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