Agent Dashboard

Agent Dashboard

Real-time metrics, analytics, and broadcast alerts for agents

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Agent Dashboard provides agents with convenient access to metrics and information that matter most to them.

  • Pin real-time metrics based on views to the top bar
  • Embed and dynamically filter your existing dashboards (Looker, Tableau, etc.) for the logged-in agent
  • Pull from multiple data sources to present advanced, custom metrics
  • Share important news and reminders to your team with broadcast alerts
  • Install multiple times to display different dashboards to different agents

Your data is safe

Agent Dashboard runs 100% natively in your Zendesk environment. It does not connect to any external servers, and none of your Zendesk data will be collected.

Contact us if you would like to learn more.

Simply install the app. Open Agent Dashboard Setup (analytics icon) from the main navigation bar to configure the app.

App tags: embedded analytics, real-time metrics, goals, broadcast alerts, notifications, KPIs, looker, mode analytics, tableau, powerbi, insights, explore, leaderboard, gamification, customer 360

App Details

  • Author: Playlist
  • Price: Free
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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