ANIX

ANIX

Visual voice and messaging assistant with Artificial Intelligence

ANIX is a virtual assistant for automated and live support agents

  • Revolutionize the way your business interacts with its customers by offering an automated visual and voice assistant through Anix.

Watch how Anix works in this video

Automated chat and voice via an artificial intelligence-powered smart agent deals with customer inquiries - 24/7 with zero downtime.

  • Using live voice and chat, customers can also immediately connect to live support agents while an avatar mirrors the movements of those support agents (just like Apple’s Animoji!)

The benefits of Anix are immense. Businesses are able to,

  • Reduce support costs by having low complexity questions tackled by smart agents - limiting the number of questions that reach support teams

  • Increase sales by providing a combination of smart and real agents reach out to prospective customers

  • Provide a tailored customer experience for each customer based on their preferences for receiving support (i.e. voice and chat, web and mobile)

If you have any questions or want to learn more about Anix, check out https://www.anixproject.com or send us a note at contact@anixproject.com

Installing Anix is as easy as can be:

  • After installing the Anix app, click the 'MAN' button that appears inside the Zendesk Admin top navigation bar to be take to the ANIX Admin Console page. That’s it you're done and ready to take the way your services your customers to the next level

Using Anix is also extremely simple. Below is a brief walkthrough of core Anix capabilities:

  • Click the “Simulate” button that appears inside the ANIX Admin Console top navigation bar

  • This will open the Demo visitor page. From here, click the ANIX face icon

  • When using ANIX, interactions can be escalated to a real agent via a voice call

  • When you get a call, click the “Accept” button to start the voice call session (do not forget to click “Accept” to allow microphone access)

You should be ready to go from here! If you have any support questions, please email:

contact@anixproject.com

App Details

  • Author: Albert Manukyan
  • Price: Free
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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