Annotate by Driftt

Annotate by Driftt

Take screenshots, annotate them, and send them to customers in seconds


Annotate for Zendesk

We’re all trying to figure out how we can be more effective when we communicate with our customers. Often the easiest way to guide a customer is to send a screenshot. This could be for:

  • Asking them to click certain buttons
  • Guide them through a setup step-by-step
  • Tell you what they see on their screen in a certain location
  • Asking them to find a specific field or number
  • etc

A lot of this might involve back and forth and long bulleted lists to define all the steps and locations of things on an interface.

With Annotate for Mac, this process is cut down from minutes to seconds. Once you have Annotate for Mac downloaded on your computer, you can click one button from within your Zendesk ticket interface, take a screenshot, add text and arrows, and immediately upload it to the ticket you're working on.

It's actually as simple as that.

If you run into any troubles, or have any questions, we're happy to help. Reach out to us at

Getting Started

Setup should take no more than five minutes, which will make up for itself by the end of the day in saved time.

  • If you have yet to download Annotate for Mac, head to the App Store and download the app.
  • Once downloaded, make sure you have enabled the Annotate for Zendesk app.
  • Then, go to any open ticket within Zendesk
  • On the righthand side of the screen, you'll see the Annotate button. Click "ANNOTATE!"
  • Chrome may request to launch an external program. You should select "Remember my choice for all links of this type" so that it doesn't appear everytime you use Annotate.
  • Choose to take a "Crosshair Screenshot"
  • Take your screenshot
  • Add arrows, text, boxes, and whatever else you'd like
  • Once you're happy with your annotation, click on the upload icon in the top right of the Annotate for Mac interface
  • Select "Upload"
  • Select "Zendesk"
  • Type your Zendesk subdomain
  • You can find this in the URL on any page you view in zendesk in your account. It will likely be ""
  • Enter in your username (email) and password
  • Then add in a comment and post either an internal note or a response to the customer with the attached image or gif.

And that’s it. You’re up and running. Enjoy!

If you run into any troubles, or have any questions, we're happy to help. Reach out to us at

App Details

  • Author: Feedback for us?
  • Support: Email
  • Version: 1.0
  • This is an app. It will install
    right into your Zendesk
    Support account.

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