- Allows agents to instant message all agents
- Self contained within Zendesk, no 3rd party system required for agents
- Handles images, URLs and ticket number links
Bubbly FREE introduces instant messaging for agents, allowing your agents to get instant answers/results from other agents. Bubbly FREE is located within the Zendesk agent portal and more tightly integrated with Zendesk than any 3rd party chat systems can provide. And it's free!
When an agent posts a chat message, all of the other agents will receive the message. If an agent doesn't have the Bubbly FREE chat panel open, they will see a notification on the Bubbly FREE icon informing them of how many new messages have arrived. When an agent is mentioned in a chat message they will receive the standard Zendesk pop-up notification displaying the message to them.
Bubbly FREE is perfect for making general announcements to all agents, for crowd sourcing answers, and for adding some light heartedness to the day (depending on your company's policy regarding fun).
- Maintains a session based chat log
- Mentions can notify users
- It's completely free!
Read more at Bubbly FREE's home page.
Please refer to the user guide for how to use Bubbly FREE.
Bubbly FREE is brought to you by Lovestock & Leaf.
All you have to do is install the Bubbly FREE app and you are ready to go!
We've provided some configuration options which will allow you to control how the app functions for your agents.
- Show agent mention notifications (Default: Yes) If this is ticked, then a pop up notification is shown whenever an agent is mentioned.
- Show '@all' notifications (Default: Yes) If this is ticked, then any time a message has
@allin it, it will display a notification to all agents.
Bubbly FREE does not permanently store chat messages. The app uses a session-based technique to save chat messages. If all of your agents sign out of Zendesk at the same time then the previous chat messages will vanish.