Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
When a consumer submits a request for a callback, Callmaker calls every sales/support reps on mobile or landline phones and waits until they pick up the phone. Then Callmaker calls the consumer and connects them with your support team. It's a high-class customer service for your clients. Wow-effect is guaranteed!
After business hours, visitors can request a callback for the next day. Callmaker will automatically call your company at the scheduled time and connect your company representatives with a client. No one forgets to dial the number at the right time and client gets WOW-effect support.
All support requests via Callmaker are synced with Zendesk, creating a ticket for each call.
- Copy your personal API token
- Login to your Callmaker account here: https://www.callmaker.net/admin/
- Go to advanced settings page here: http://callmaker.net/admin/site/advanced/
- Enter your Zendesk API key
- Save settings
- Author: Callmaker
- Price: Free
- Support: Email