Cincopa is a powerful video and multimedia management platform for business that can now work for you in couple with Zendesk. The app allows you to add amazing videos, images, audio playlists, podcasts, media galleries, and slideshows directly to your Zendesk tickets. If you want to build strong relationships with customers, engaging multimedia content will be the right solution for your support system.
- Find Cincopa app in the Zendesk Apps Directory.
- Log in into your Cincopa account or create a new one. You can sign up with your email, Google, or Facebook account. *Open your Cincopa Account settings and navigate to API Tokens.
- Create new key with all permissions for Zendesk. *Copy the key and paste it into the Cincopa apps installation settings in Zendesk.
- If you want to let your team members upload multimedia assets, activate the Allow upload option.
- Select a Cincopa gallery where new content will be uploaded by default.
- Choose which Cincopa galleries will appear in your Zendesk dashboard.
- Click on the "Install" button.