Comment Helper

Prevent accidental submission of internal note to customers

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Comment helper is a ticket sidebar app that helps to prevent agent from sending internal note as public reply by accident.

Key Features:

  • Notify agent when switch between internal note and public reply

  • Option to disable copying of comments from either internal note to public reply or the other way round

  • Automatic copying of comment to app when switch between comment type.

  • Copy, paste and clear comment using a single click of a button

App details

  • Author: wei lun teoh
  • Price: Free
  • Support: Email / Website
  • Version: 1.0

This is an app. It will install right into your Zendesk Support account.

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