Comment Helper

Comment Helper

Prevent accidental submission of internal note to customers

Comment helper is a ticket sidebar app that helps to prevent agent from sending internal note as public reply by accident.

Key Features:

  • Notify agent when switch between internal note and public reply

  • Option to disable copying of comments from either internal note to public reply or the other way round

  • Automatic copying of comment to app when switch between comment type.

  • Copy, paste and clear comment using a single click of a button

Step 1

Click on Install

Step 2

In the installation screen, you can choose the options suitable for your needs:

Copy comment from public reply to internal note? - If unchecked, comment entered in public reply will not be copied to internal note.

Copy comment internal note to public reply? - If unchecked, comment entered in internal note will not be copied to public reply.

Notify agent on comment type switch? - Check this option if agent should be alerted upon switching of comment type.

Step 3

After installation, the app should be visible on the ticket sidebar upon opening a ticket..

App Details

  • Author: wei lun teoh
  • Price: Free
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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