Add emojis to the ticket comment


Sometimes words just aren’t enough. With the Emoji app, your agents have a way to express themselves and communicate a full range of emotions. The Emoji app is located right in the Rich Text Editor toolbar, making it more accessible with fewer clicks, right when your agents need it.

This app is available for everyone on a Team Plan or above who has enabled the Rich Text Editor.

  • Send Unicode emoji that appear as native emoji to the end user
  • Quickly access the emoji library from the Rich Text Editor
  • Search for your favorite emoji
  • Browse emojis by category
  • Jump quickly between categories

It’s pretty simple. All you have to do is install the Emoji app to use it immediately. There are also a few native configuration changes you can make to your app.

Configuration Options

  • Title (Default: 'Emoji'): The name of the app as it appears in the apps list.
  • Version setting (Default: Unicode versions 2- 6.1): These two minimum and maximum fields allow you to change the Unicode version that this app pulls in. Some teams with older software may want to not display the most recent versions.
  • Categories (Default: All except Flags): Choose any Unicode categories that you’d like your agents to have access to.
  • Enable role restrictions? (Default: No): Allows you to choose which agent roles that the app will be available for. If this is not checked, all agents will be able to use this app.

App Details

  • Author: Zendesk
  • Price: Free
  • Support: Email / Website
  • Version:2.3.8
  • This is an app. It will install right into your Zendesk Support account.

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