FactBranch loads customer data from a wide range of data sources and displays it in the sidebar next to the ticket. It loads fresh data whenever an agent opens a ticket in Zendesk.
- Test and roll out FactBranch within minutes
- Include links or buttons
- 14-day free trial.
- Google Sheets
- Amazon Aurora & Redshift
- Microsoft SQL Server
If your data source is not on the list or requires multiple complex queries, contact email@example.com for a bespoke offer.
Email, phone number, custom field ...
By default FactBranch searches by email address or phone number. If you store an ID in a custom field in Zendesk, you can also use the custom field to look up customer data.
... and extracted from the ticket text
If the customer ID or order number are buried somewhere inside the ticket text, FactBranch can extract these numbers from the ticket and use them to get the customer information.
We're proud of our support. You will always directly talk or write with an engineer who knows the insides of the app and can help you right away. Get in touch now via firstname.lastname@example.org.
Installing FactBranch for Zendesk
- Create an account at factbranch.com.
- Install the FactBranch Zendesk app.
- Email email@example.com if you need help.
You can connect FactBranch to different database engines like PostgreSQL, MySQL, MariaDB, Microsoft SQL Server, Amazon Aurora or Redshift; spreadsheets like Google Docs, Google Sheets; CRM tools including HubSpot; and an API using JSON or XML as the format. If your data source is not on the list we also build custom integrations to extract the order or customer ID from the ticket text and display customer information.