Customer data in your Zendesk ticket

Preview image of app
Preview image of app
Preview image of app

FactBranch Video

FactBranch loads customer data from databases or a JSON-API. It either displays the results in the app in the ticket sidebar or saves the data into ticket fields.

Getting started

Create an account at factbranch.com and connect your data source.

  • Test and roll out FactBranch within minutes.
  • Try FactBranch for 14 days - no credit card required to create an account.
  • Push data back into Zendesk fields.

Sign up now

Data sources

  • PostgreSQL
  • Amazon Aurora & Redshift
  • MySQL
  • MariaDB
  • Microsoft SQL Server

Email, name, phone number, custom field ...

Search by email address, phone number or any custom field you've defined for your tickets.

... and extracted from the ticket text

If the customer ID or order number are buried inside the ticket text, FactBranch can extract these numbers from the ticket using Regular Expressions and use them to get the customer information.


Customers love our great support. Get all your questions answered now at support@factbranch.com.

App details

Works with
Ticketing System
Price (USD)

Apps install directly into your account.


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