FactBranch loads customer data from databases or a JSON-API. It either displays the results in the app in the ticket sidebar or saves the data into ticket fields.
Create an account at factbranch.com and connect your data source.
Search by email address, phone number or any custom field you've defined for your tickets.
If the customer ID or order number are buried inside the ticket text, FactBranch can extract these numbers from the ticket using Regular Expressions and use them to get the customer information.
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