GDPR Compliance

Delete, forget and retrieve personal data in response to any data privacy regulations. With our plugin, comply with:

• GDPR;
• CCPA;
• PII;
• LGPD;
• PIPEDA;
• APEC;
• CBPR;
• HIPAA;
• PCI. ____________________________________________________________________________

GDPR Compliance is what you need to easily remove users from Zendesk Support; extract, anonymize, or remove consumer’s data from the help desk.

Here’s what you can do with the app:

• Anonymize personal data while letting you keep the important stuff.
• Download user and ticket data as a CSV file.
• Permanently and completely remove customers’ data from your Zendesk Support account.
• Perform bulk actions based on lists or redact data of individual users.
• Control agent permissions to start GDPR processes
• Analyze the performance with detailed reporting
• Create Automations for user and ticket lists
• Schedule GDPR processes
• Create repetitive automations for processing private data and set end dates for them

---

General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Personally Identifiable Information (PII), and other data privacy regulations grant consumers the right to access and request the deletion of their data. Our extension offers ways to quickly and accurately redact data when a consumer submits a request.

Breakdown of possibilities with GDPR Compliance

Keep the essential data without violating GDPR, CCPA, and PII

It is no surprise that the help desk contains information that’s essential to the business. GDPR Compliance allows keeping those bits of insights while forgetting personal data. The app will create a generic ID, making it impossible to identify the person.

Easily retrieve (download) user and ticket data

In a matter of a couple of clicks, you’ll have the information about the customer and the tickets they raised packed into CSV files that you can easily send to the person that submitted the request. The app also allows downloading attachments if necessary.

Anonymize sensitive information

Remove person identification details like first and last names, birth dates, addresses, billing details, etc. but still track the information that is important for proper reporting and statistics. All in just a few clicks, as usual!

Redact the data in bulk based on lists

Delete or forget data for a list of consumers in a couple of clicks. Set the conditions, check the list and perform the job. You can also adjust both processes to fit your needs. For instance, choose which ticket fields you want to be forgotten and more.

---

Redact information of individual users

Other than redacting lists, you can also process requests from individual users. The app will help you easily remove, forget, or download user data following the individual GDPR, CCPA, or PII requirements of your clients.

Schedule compliance processes (available in Premium only)

Want to plan the processes in advance? In this case, you can take advantage of the scheduling feature! Just select the needed list and process in the usual way, but instead of starting the process right away - select the exact date and time for your process to set off. You can also make automations repetitive, choose the repetition time frame and end date. Easy as pie!

Analyze the performance

Reviewing and analyzing the results is important for constant business development. That’s why GDPR Compliance combines your data into accurate reports so that you can analyze all processed requests. By the way, the reports can be filtered by Agents, Groups, and dates.

You are also welcome to rate it and share your personal impressions. We are sure your experience with GDPR Compliance will be enjoyable.