Engage with you Instagram users via Zendesk Support. Reply to all direct messages. Unleash the full Zendesk power - use macros, triggers and ticket assignments the same way you used to work with e-mails.
First 14 days are free, try it!
Find out more details and videos on our website
- Respond to messages received from stories
- Respond to usual direct messages
- Get video files and images
- See what messages your client like
- Connect multiple Instagram accounts
- Add tags to connected Instagram accounts
- Links to user's Instagram profiles in Zendesk
- Support group chats and threaded conversations
First, Install Instagramer. To receive direct messages using Instagramer, you must have login and password to your Instagram account.
In Zendesk: - Go to your Zendesk admin page > Channel Integrations - Click on Instagramer > Accounts tab > Add account - Enter anything relevant into Account Name field (e.g. name of your community) - Enter login and password - Press Connect