Github Integration App by IntegrateCloud, allows the users to create Github issues right inside the Zendesk form. It also allows you to link existing Zendesk tickets to an existing Github issues. In addition, it allows Agents to notify the Github team, by sending comments inside Zendesk Support.
We also support customization based on customer request and tailored to your needs! We bring Github closer to your business model!
The App has 5 buttons, 'New Issue', 'Link Issue', 'Linked Tickets', 'Notify' & 'Show Item Comments'.
-New Issue: When clicked on the New Issue tab, select the project under which you want to create the issue. Based on the selection it will load all the Github fields. The User can make the selection and click on Create button which would create issue in Github and then display the corresponding Github issue Id in the App.
-Link to Issue: This tab allows you to link an existing Zendesk Ticket. It can be linked to one or multiple issues in Github .
-Notify: This tab allows the user to send notifications to the Github team which would show up as comments in Github .
-Show Item Comments: This tab shows you all the linked Github issue comments log to current Zendesk ticket.
- Click Install to add the app.
- Once the app is installed, click on existing ticket , click on the Apps link and you will see the IntegrateCloud GitHub App. 3.Enter your Zendesk Credentials, your GitHub token and click save. Keep in mind that You ll need to provide a token key that you previously created, inside your GitHub account, along with your zendesk account.
- Take an existing Zendesk ticket and you will see the app to start creating issues to your GitHub account.