InteliWISE

InteliWISE

Self-service Virtual Agent

The 1st Virtual Agent software extension for Zendesk.

The Virtual Agent is a web self - service software, that provide customers with instant, automated answers to the 30-50 % the most of their questions, without the need of involving a live support.

It's better than traditional search or help, as it provides instant support with self- learning, automated Q&A engine, that understands both the intent of the question and the context of the problem.

Obviously, automated answers from knowledge base are not capable of resolving more complex problems; in this case the session can automatically escalate to live chat or web call with a live operator.

Its seamless integration with Zendesk enables customers to submit tickets immediately after the search or chat, whenever there's a need for extended support. It is done simply using the button placed on our widget.

The installation starts with a Completely Free Trial and takes even just 5 minutes.

Our team will assist you, or just follow these steps:

STEP 1 Go to http://www.inteliwise.com/en/addon/addons/#zendesk and push the green "Try it free" button

STEP 2 Sign - in (also with a Facebook login) for your trial account

STEP 3 Go to Add-ons & Extras section Select "Zendesk"

STEP 4 On the bottom of the page, fill out the form:

  • Set Script Enabled to "yes"
  • In Host, put https://{yourcompany}.zendesk.com/api/v2
  • In User, put your zendesk login
  • In Password, put your zendesk password
  • In Subject, put default subject your agent tickets will receive

We are always willing to help - chat with us in case of any questions.

How to add InteliWISE to your Help Center

  1. Log into your newly enabled Help Center and click on the "Customize Design" in the tool bar in the lower right. Step 1
  2. Under "Theme", click on the "Edit HTML" link to bring up the code editor. Step 2
  3. In the theme page, select the "Footer" template from the available HTML templates. This will allow for you to edit the direct code for the footer on every page. Step 3
  4. After the closing tag, add in your custom Javascript provided by your vendor. You can click on the "Preview" button to see the change in a draft mode of your Help Center page. Click on the green ""Save"" button to save you edits. Step 4
  5. After you click the "Save" button, you will be taken back to the editor. Click on the green "Publish changes" button to finalize the change and publish to all visitors of your new Help Center!"

App Details

  • Author: Andrew Gontarczyk
  • Price: Free
  • Support: Email
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