ispirante

Understand how to meet your service targets, don’t just report the past.

App ScreenshotApp Screenshot

Requiring minimal configuration and setup, ispirante jump starts the process for analyzing service performance and improving customer satisfaction.

We’ve built a simple, powerful solution that packs in the power of advanced statistical analysis and interactive visualizations that you can use in minutes.

Our analytics for Zendesk leverage data from both the Zendesk incremental tickets and tickets audit APIs.

  • Don’t waste cycles building metrics, KPIs & charts that almost meet your needs. We already have them. Just spend a few minutes personalizing them to meet your exact requirements.
  • Create and monitor performance against contractual or internal SLAs controlled by any Zendesk field or tag in just a few minutes. You can also analyze conformance by agent, group, priority, client, etc.
  • Unlock insights within the ticket lifecycle and gain visibility across all the agents, touch points and changes while tickets are open. Measure and analyze everything during the ticket lifecycle, not just who was the last person to close a ticket.

App details

  • Author: GRANDSLA
  • Price: Free
  • Support: Email

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