JawaraCX provides integration cloud based webRTC media server and your Zendesk Support account.
JawaraCX will automatically lookup contact details of the caller in Zendesk using the customer ID/ Account/ email. Once a match is found, the caller's profile will be screen popped for the Agent answering the call/Video Call.
using JawaraCX will reduce cost since just use existing internet bandwith to serve your customer via Video/Voice call
- Send your Zendesk URL to firstname.lastname@example.org
- Our team will configure your webRTC server on our Media Server & integrate with your Zendesk account.
- Once this configuration is complete, the integration should be ready to use.