Klick-Zen Lite is the FREE version of the innovative Klick-Zen application for Zendesk. Add actionable buttons to your Zendesk ticket emails and responses automatically, allowing customers to update ticket properties with the click of a button. Enhance your workflow and save valuable time and resources by having customers update ticket details themselves!
Klick-Zen provides the ability to have a customer respond to a Zendesk ticket email by simply clicking a button in their email. When clicked, the button will update the ticket as needed, and direct the customer to either a generic "thank you" landing page, or another web-based landing page of your choosing.
Klick-Zen hosts the button images and the generic landing web page; no additional hosting is required!
Easy to Use
Create a fully-functional button with just a few clicks - be up and running with your first button in minutes!
Add a button to your Zendesk automated email response templates, or have your agents insert a button directly into a Zendesk comment right from the Klick-Zen toolbar in the ticket editor.
Control exactly how your button looks with features such as border, foreground, and background colors, font, and more! Each button is rendered as an image within the email for a consistent experience.
When a button is clicked by a customer, actions can be taken on their ticket automatically, without the customer even having to log in to your support center. Your button can perform actions such as:
- Changing the ticket status
- Adding a tag
- Inserting a specific private or public comment
- Updating a custom ticket field
Add more than one action into the same button for greater functionality. Combine these actions with Zendesk triggers for an even more powerful workflow:
- Automatically route tickets based on a customer responses
- Respond to a customer with additional information
- Have a customer confirm quickly and easily that their issue was resolved, and close the ticket
Use the LITE version for free, or have your entire team enjoy the full feature set for a total cost of only $29 a month (price is per Zendesk domain).
Klick-Zen Lite includes the following features:
- Include button automatically in Zendesk response emails
- Customize button look and feel
- Add multiple actions to the same button
- Button image hosting
- Default landing page hosting
- Unlimited button clicks
The full version of Klick-Zen (available from the Zendesk Marketplace) includes all of the features of the Klick-Zen Lite version, but also includes the following features:
- Create an unlimited amount of buttons
- Custom starting button template
- Button cloning
- Customizable hosted landing page
- Use your own domain for button images and hosted landing page
- Access to system settings
- Full product support
for more information, please visit our website at https://www.klick-zen.com
- Install the Klick-Zen app from the Zendesk marketplace
- Locate the Klick-Zen icon in the left Zendesk sidebar, and click on it
- Agree to the Terms of Service, and click "Authorize"
- Click "Allow" for Zendesk access
- Refresh entire Zendesk browser window
IMPORTANT: You MUST refresh the entire browser window that is currently running Zendesk after the authorization process