Customer feedback is growing at an overwhelming pace and SaaS companies are more than ever competing on their ability to respond. Without a complete view of the common issues impacting customers, companies are unable to proactively solve issues impacting the experience.
Loop is voice of the customer software designed to revolutionize the way SaaS companies collect, analyze, and respond to feedback from their customers. By combining natural language processing with a simple and affordable experience, Loop provides SaaS companies with real-time access to customer feedback insights coming through channels like Zendesk support tickets.
It's our mission to reduce reliance on expensive surveys by extracting meaningful insights from places where customers are already telling companies what they need on a daily basis (places like support tickets, sales opportunity notes, and online reviews), so customer success and marketing leaders can proactively identify issues impacting customer retention and satisfaction, and pivot company initiatives to address them.
It's easy to get started with LoopVOC. Existing Loop customers can follow the steps outlined here. New users can follow the steps below.
Select ‘Zendesk’ as a feedback channel
Type in your Zendesk subdomain. Note: You only need to type in the name of the brand that is in the subdomain such as 'loopvoc' instead of 'loopvoc.zendesk.com'.
Next, select which type of feedback you would like from Zendesk Support, the date range, and what you would like to see this product feedback categorized as in Loop. Don't see the product name you'd like for this feedback? You can create new product labels from the Product drop-down menu.
Finally, agree to bring the selected amount of feedback into Loop and create an ongoing integration to get started seeing insights!
Have questions about getting started? Contact us at firstname.lastname@example.org