MangoApps is an employee platform that combines popular applications like Intranet, workspaces, file sharing, knowledge management, messaging, training, recognition and more into one comprehensive portal.
At MangoApps, we integrate with your existing Zendesk customer support platform enabling users with the capability to manage their Zendesk customer tickets from inside of MangoApps, hence, providing an integrated digital workplace solution for your employees.
Zendesk integration is available as a module in Groups and Projects within MangoApps. The Zendesk module allows automatic fetching of tickets and posting those tickets as feeds in your project or group of choice adding the capability to respond to your customers and update the ticket status right from the feed. It also helps simplify your projects/groups by creating tasks, as and when required, right in MangoApps and copying all of the information you need in one consolidated workspace.
Key functionalities we can achieve through Zendesk Integration:
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