Our Chat API integration with Zendesk allows any company using Zendesk to chat with their customers on Facebook Messenger, WeChat, Telegram, LINE and SMS through a simple, powerful app with rich media support.
## Better customer support Customers are more mobile and keep demanding more from customer support than ever before. The MessageBird Chat app allows businesses to offer customer support from within their platform: Zendesk, while helping the customer on their platforms: Facebook Messenger, WeChat, Telegram, LINE and SMS. This allows for quick and effective communication making the customer happy while keeping it easy for support agents.
## Rich media support Since conversations through messaging platforms aren’t just a bunch text messages, we also provide support for a range of other types of messages like pictures, videos, audio and location. This makes it even easier for the customer to explain the story to the support agent.
## About MessageBird The telecom industry is fragmented by different technologies, regulations and infrastructure. Communication is shifting from hardware to software and we are at the forefront of this change. We transform complicated technology into one simple API.
Our SMS, Chat and Voice solutions connect you to 7 billion phones worldwide. We are a fast growing technology company disrupting the trillion dollar telecom market and have experienced staggering growth in our first four years. We've only just begun.
Getting started with MessageBird Chat is easy!
- Install the MessageBird Chat app from the Zendesk store
- Sign-up for Messagebird Chat API and select the tier that best suits your needs
- Add one or multiple channels to your account in the MessageBird Dashboard
- Copy the Access Key provided to you within the MessageBird Dashboard
- Navigate to the freshly installed MessageBird Chat app and fill in the Access Key you copied earlier.
- Walk through the next steps of the installation process and check the boxes of the channels you want to receive in Zendesk
- You’re now ready to make your customers happy by offering outstanding support via messaging platforms!