Narvar’s Track Connect & Care app improves efficiency and productivity for care representatives and provides a better overall experience for your customers. The app triggers case generation for order or shipping incidents and uses Narvar’s data on over 7 billion consumer interactions to help quickly identify the issue and assist in troubleshooting.
Customer care reps can use the advanced look-up functionality to expediently find relevant Narvar shipping data for any order in question, regardless of how the consumer chooses to reach out.
By automating the case alert process and quickly surfacing important delivery data, such as order number, carrier, and delivery date, in one window, customer care agents are able to decrease call handling time and close more cases. Greater insight and visibility into delivery issues means better service for your customers, fewer replacement orders, and ultimately an improvement in long-term customer loyalty.
- Quick-search functionality via order number for details such as order status and customer contact details
- Visibility into carrier scans and the tracking event timeline to truly understand the consumer experience and what went wrong
- Surface crucial delivery information in one instance to avoid lengthy and costly service calls
Narvar is an intelligent customer experience platform that helps commerce companies simplify the everyday lives of consumers. Serving over 650 retailers globally including Sephora, Patagonia, Levi’s, Bose, Warby Parker, Home Depot, LVMH, and L’Oréal, Narvar ensures every touchpoint along the consumer purchase journey engages consumers and enables emotional connections—from pre-purchase to in-store experiences and beyond. With customizable customer messaging and tailored interfaces driven by unparalleled data intelligence, Narvar empowers commerce brands to turn every touchpoint into an opportunity. For more information, visit narvar.com
First, contact your Narvar Customer Support Manager (or email: firstname.lastname@example.org) to enable Zendesk Track Connect & Care for your account.
Once enabled, your credentials will be available within Narvar Hub for you to complete the app installation.
And, that’s it! Your teams can start looking up orders and triaging delivery issues immediately.