CSAT, NPS and Customer Effort Score widget for Zendesk support


Satisfied customers are worth 46% more.

Track the quality of your customer support with Nicereply – the highest-rated customer satisfaction survey app at Zendesk Marketplace. Survey your customers straight from Zendesk. See customer satisfaction data pushed to Zendesk tickets without ever having to leave the app.

Try it for free for 14 days.

If you have any questions about Nicereply for Zendesk, ask us at

Integration overview video

How does it work?

Measure customer satisfaction via a survey at the bottom of every email or trigger it after resolving a ticket or a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back into Zendesk as comments and custom field values. You can also see your data in a handy sidebar widget. Nicereply works with both, Zendesk Support and Zendesk Chat.

Key features

Empower your Zendesk with Nicereply integration and widget.

Make sure that you have an admin rights for both accounts

  • Go to your Nicereply account and choose the customer satisfaction metric in the “left menu”, CSAT, NPS or CES. Click on “START CSAT”.
  • Then from distribution options choose “EMAIL TEMPLATE” or “TRIGGER”
  • You’re on the app directory page now, click on Zendesk icon

Complete installation manual:

If you want to see Nicereply data directly in your Zendesk account check out Nicereply widget installation manual:

App Details

  • Author: Nicereply
  • Price: Free
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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