Track the quality of your customer support with Nicereply – the highest-rated customer satisfaction survey app at Zendesk Marketplace. Survey your customers straight from Zendesk. See customer satisfaction data pushed to Zendesk tickets without ever having to leave the app.
How does it work?
Measure customer satisfaction via a survey at the bottom of every email or trigger it after resolving a ticket or a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back into Zendesk as comments and custom field values. You can also see your data in a handy sidebar widget. Nicereply works with both, Zendesk Support and Zendesk Chat.
Empower your Zendesk with Nicereply integration and widget.
Make sure that you have an admin rights for both accounts
- Go to your Nicereply account and choose the customer satisfaction metric in the “left menu”, CSAT, NPS or CES. Click on “START CSAT”.
- Then from distribution options choose “EMAIL TEMPLATE” or “TRIGGER”
- You’re on the app directory page now, click on Zendesk icon
Complete installation manual: https://support.nicereply.com/hc/en-us/articles/115002906191-Getting-started-with-Zendesk-integration
If you want to see Nicereply data directly in your Zendesk account check out Nicereply widget installation manual: https://support.nicereply.com/hc/en-us/articles/360000618052-Nicereply-widget-for-Zendesk-installation