OMQ plug-in

OMQ plug-in

Your new AI based team member that reply to tickets with one click.

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OMQ plug-in enhances your ticket system with a self-learning knowledge base, which automatically suggests suitable solutions. The processing time of each individual ticket is reduced, because of the extremely shortened research process.

If you have any question than please contact us support@omq.de. We love to help you with your service :)

You benefit from the following advantages:

  • faster answers
  • same quality over all replies
  • less agent training
  • combine with website self service
  • multimedia answers

Available in English, German, Spanish, Finnish, French, Bulgarian, Czech, Danish, Greek, Croatian, Hungarian, Indonesian, Italian, Japanese, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Swedish, Tamil, Thai, Tagalog, Turkish, Ukrainian, Chinese, Chinese (Taiwan).

  1. Install the plugin.
  2. Click on the OMQ tab on the left menu sidebar to create a new OMQ account.
  3. Follow the instructions.

App Details

  • Author: OMQ GmbH
  • Support: Email / Website
  • Version: 1.0
  • This is an app. It will install
    right into your Zendesk
    Support account.

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