OneReach - Contact Data Connector

OneReach allows you to create voice and SMS communication experiences

App ScreenshotApp ScreenshotApp Screenshot

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

The OneReach Communication Studio product allows for people of varying technical ability to create highly integrated communication workflows through a drag-and-drop interface. One of the elements that you can drag-and-drop is a Data Source that allows you to make an API call to any open system. In this case, you can use the OneReach Data Source tool to query your Zendesk account based on the phone number of the person you are communicating with, and pass their End User ID to Zendesk to ascertain if they have a support ticket, what the priority is, etc.

By using this integration, you can build rich, personalized, contextual automated communication experiences such as inbound IVRs or outbound SMS alerts and notifications.

Sign up for a free trial today!

App details

Author
OneReach
Price (USD)
Free

Reviews


There are currently no reviews. Be the first to share your experience.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.