Orion is an Artificial Intelligence engine that automates customer service. The Orion Macro Suggestions app suggests the right macro based on a customer question. Using Artificial Intelligence the most appropriate macros are displayed on top. Or search to browse other macros.
- Uses AI to suggest the most relevant macro for your customer question.
- Fast search through your macros.
- Easy configuration to get you started quickly.
Start by giving Orion insight into your most common questions and corresponding answers in order to quickly start your Orion AI-journey.
Installation is easy:
- Install the app from the marketplace.
- No need to configure any parameters. You can leave the 'Orion API endpoint' setting to the default value.
- Activate the app in the ticket sidebar.
- The first time you open a ticket, click on the 'give access' button to grant Orion access to your Zendesk account.