parlamind Assist

parlamind Assist

Add AI to your team and reply to tickets faster with suggested answers.

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Key features:

  • Never miss a thing: parlamind Assist lists customer’s issues in a convenient overview, so you don’t forget to alos address that 3rd question, or 4th, or 5th...
  • Be faster and more productive: parlamind Assist pre-composes a suitable answer upon opening the ticket. Quick review, one click, and you are good to close the ticket.
  • Teach it to get better: parlamind Assist learns from your usage and gets better over time. You don’t have to do much except using it.
  • parlamind spricht auch Deutsch, and English of course.

Other features coming soon:

  • Automated fetching of data from 3rd party systems, no more need to copy and paste data from your CRM, shop system or logistics software
  • More languages
  • Are we missing something? Let us know by sending an e-mail to support@parlamind.com.

Privacy & Data protection

parlamind is made is Germany and subject to German privacy regulations - among the strictest in the world. We host exclusively on servers located in Germany, your data never leaves our sphere of influence, and we are happy to issue a Commissioned Data Agreement according to Section 11 of the Federal Privacy Protection Act (Auftragsdatenverarbeitungsvertrag nach §11 BDSG).

How to install

Please follow the instructions below as a Zendesk administrator in your organisation.

  • Install parlamind Assist from the Zendesk marketplace.
  • Open parlamind Assist by clicking on the icon in your navigation bar.
  • Choose to sign up or connect to an already existing parlamind.

Answers are available on right side when viewing tickets. However, please note that only users connected to parlamind is able to view answers. As an administrator, you can connect Zendesk agents via parlamind Assist app.

Connect

  • Connecting to a parlamind assumes you already have an existing parlamind account (yourcompany.parlamind.com).

  • The next step asks you to complete Zendesk’s OAuth process. Please wait until parlamind Assist has been configured.

Sign up

  • Sign up to parlamind allows you to easily create a new parlamind account for free. In doing this, we ask you to provide a suitable domain for your account.
  • The following step asks you to complete Zendesk’s OAuth process. Please wait while your parlamind account is being created.
  • Once your account is ready, you will be asked to describe your company.
  • Your newly created account is ready once parlamind has analyzed your tickets.

Please submit bug reports to our email.

App Details

  • Author: parlamind
  • Price: Free
  • Support: Email / Website
  • Version:2.0
  • This is an app. It will install right into your Zendesk Support account.

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