Playlist Ticket Assignment

Automatically assign, equally distribute with Round Robin and advanced workflows

App ScreenshotApp ScreenshotApp Screenshot

Round robin, automatic ticket assignment in Zendesk demo

Playlist is the easiest way to set up round robin in Zendesk. Save time and improve the customer experience with automatic ticket assignment teams love.

Enable for a subset of agents

You can enable the app for only a subset of your agents by using group restrictions.


  • Built on AWS, works inside your Zendesk
  • Round robin and load-balanced assignment
  • Skills-based routing
  • Rotate between group members
  • Set a ticket limit to avoid overloading agents
  • Same agent (sticky) assignment
  • Automatically merge tickets from the same requester
  • Out of office, automatic unassignment
  • Prioritize queues
  • Team dashboard for supervisors
  • Agent availability reporting
  • Sync agent availability with other tools
  • Dedicated support for organizations
  • Sound notifications
  • Measure adoption in Explore or Looker
  • Enhanced Guided mode with the Playlist Button

See how it works for a demo and more details.

Try it for free

Sign up today for a 14-day free trial. Your credit card won't be charged until the end of you trial. Cancel anytime by simply uninstalling.

Contact us if you would like to try out Playlist without a credit card.

App details

Price (USD)
Free 14-day trial, then $5.00 per agent, per month

Apps install directly into your account.


There are currently no reviews. Be the first to share your experience.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.