Proactive Tickets

Proactive Tickets

Create support tickets proactively for your users

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The Proactive Tickets App helps build better relationships with your customers by allowing you to proactively reach out to them via Zendesk Support tickets. The app allows you to generate a list of your users based on any searchable user field, and then create tickets on their behalf.

Features in version 2 include:

  • New user interface that uses the API to search through your users
  • Search on Verified users

Basic plan features include:

  • Ability to specify a macro to run when tickets are created.

For additional information and feedback, please see the app documentation and submit feature requests

By enabling this app, you agree to the Built by Zendesk Terms of Use.

Install the Proactive Tickets app, then specify the user settings within the app. You will need the ID of your Status field from the ticket fields screen in the Admin area.

App Details

  • Author: Zendesk
  • Price: Multiple plans available
  • Support: Email / Website
  • Version:2.1.0
  • This is an app. It will install right into your Zendesk Support account.

Plans and pricing

Free

Never pay a thing

Free Plan Features Include:

  • Generate a list of your users based on any searchable user field, and then create tickets on their behalf.
  • Ability to search on Verified Users
Install

Basic

Free 5-day trial, then $1.00 per agent, per month

Basic Plan Features Include:

  • All the features from the Free Plan
  • Ability to specify a macro to run when tickets are created
Free trial
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