RichCall Video Chat

RichCall Video Chat

Enrich your customer support with live video assistance option featuring co-browsing and web-collaboration tools

This is the official RichCall app for Zendesk which allows your agents to collaborate with clients using voice, video, co-browsing, text chat, app sharing and other web-collaboration tools.

RichCall is a WebRTC-powered live video chat software integrated with any IP contact center platform.

Live video chat for website

Give your customers in-person experience with video, co-browsing and file sharing.

Remote video support

Let your customers or field agents share their mobile camera with remote support staff to allow them see the issue and resolve it faster.

Video kiosks

Equip your branches with RichCall-powered video kiosks to reduce the cost of business and reach out to more customers.

For questions, please email

To add the RichCall Video Chat app to Zendesk Support:

  • Contact to get a RichCall account.

  • Sign in to your Zendesk Support account, then click the Manage icon at the bottom of the left nav bar.

  • Select Marketplace from the Apps category.

  • Go to the Zendesk Marketplace, find the RichCall Video Chat App and install it.

  • On the App Configuration page enter the RichCall Agent Web App URL.

App Details

  • Author: RichCall
  • Price: Free
  • Support: Email / Website
  • Version:1.1.0
  • This is an app. It will install right into your Zendesk Support account.

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