Access knowledge articles stored in your SABIO system and add them to tickets.


Provides the ability to use knowledge base articles stored inside SABIO and respond to customers using central knowledge.

Sign up for free trial now:


  • Knowledge articles can be retrieved automatically by using ticket fields from Zendesk
  • Perform manual search inside SABIO
  • View knowledge base article content
  • Search for attachments provided inside SABIO
  • Jump into SABIO article

To setup SABIO App for Zendesk:

  • Obtain your free SABIO trial at
  • Get your SABIO api-key at
  • Log into your Zendesk account as an admin
  • Install the SABIO App from the Zendesk App Marketplace
  • Provide your instance URL (https://<instancename> and credentials (API-key) as described on the setup screen
  • Optional: Provide Zendesk custom ticket field ID used for auto search against SABIO

App Details

  • Author: SABIO GmbH
  • Support: Email / Website
  • Version:1.3-SNAPSHOT
  • This is an app. It will install right into your Zendesk Support account.

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