- Quick way to create a new ticket with an Internal Note.
- Markdown is accepted in the Ticket Description.
- Available in English and Spanish.
- To create a ticket, you will need:
- Requester's email address.
- Ticket Subject.
- Ticket Description to submit as Internal Note.
- Edit ALL Triggers in your account that send notifications when the ticket is created. Add the condition
Ticket: Comment is... | Public(See image).
- Make sure to edit the ticket after it has been created.