Select an Address

Choose an email address to be associated with a ticket

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Select an Address lets admins and agents change the default support email address associated with a ticket.

Personalize outbound messages or easily reroute inbound tickets to the appropriate groups, resulting in greater agent efficiency and a better customer experience.

Features include:

  • A drop-down list of all available support email addresses
  • Select a support email address when creating a new ticket
  • Change the support email address associated with a ticket

Additional features with the Basic plan:

  • Specify a default email address by group
  • Specify one or more accepted email addresses by group

-- For additional information and feedback, see the app documentation and make feature requests.

By enabling this app, you agree to the Built by Zendesk Terms of Use.

App details

This is an app. It will install right into your Zendesk Support account.

Plans and pricing

Free

Never pay a thing

Free plan features include:

  • A drop-down list of all available support addresses
  • Select a support address when creating a new ticket
  • Change the support address associated with a ticket
Basic

Free 5-day trial, then $1.00 per agent, per month

Basic plan includes all Free plan features plus:

  • Ability to set a default email address for each agent group
  • Limit the list of email addresses that agents can chose by group

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