The SendSafely Zendesk app lets agents send and receive files of any size and type. Individual files up to 10GB can be added to each ticket, and files are also encrypted for maximum security.
Files attached using the SendSafely Zendesk app are uploaded directly to SendSafely, bypassing any file size restrictions associated with your Zendesk plan. A secure link is automatically inserted into the ticket for users to access the files.
It's easy to test out this integration within your Zendesk environment. During the install, simply sign up for a free two week Pro trial account. Please note that a SendSafely enterprise subscription will be required after the trial period ends if you wish to keep using the integration.
We have also posted a recorded demo video of how the Zendesk integration works. If you prefer to request a live technical Q&A session with a member of our Customer Success team you can do so using this link.