Shopware 5 Integration

Shopware 5 Integration

Easily integrate Zendesk with Shopware 5. Access customer and order data from any matching Zendesk ticket.


If you manage a Shopware 5 online store, you can simplify your support with this integration app. Next to each Zendesk ticket, you will see every relevant piece of information (customer data, orders, status, tracking code) from Shopware about the ticket requester. All it takes is a few clicks to integrate the Zendesk App within your Shopware front end. Make it easy for your customers to submit a ticket directly from your store.

Please find more detailed documentation at: (german language).

Any feedback is welcome:

  1. Get the Shopware 5 plugin in the community store ( ) and install it on your Shopware shop
  2. Install the App in zendesk
  3. Provide the shop url and api key in the Zendesk app configuration (you will find these in the Shopware plugin's settings)
  4. You're done!

Shopware is the trend setting eCommerce software from Germany to power your online business. Please find more information at:

App Details

  • Author: Nils Ehnert | netzperfekt
  • Price: Free
  • Support: Email / Website
  • Version:1.0.7
  • This is an app. It will install right into your Zendesk Support account.

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