Shredder Pro

Zendesk Support Shredder Pro Instructions

1. Install the app
2. Open Shredder Pro in the menu on the left
3. Create some rules, or bulk delete/resolve tickets

Overview of possibilities with Shredder Pro

With the overview of the suspended tickets

You'll be able to:

• Delete tickets
• Recover tickets
• Manually add tickets to recover or delete queue
• See if and which tickets are going to be automatically processed
• View the body of the text in a better way (this will make your life so much easier)

With the automatic processing rules you'll be able to:

• Create (nearly unlimited) rules for automatic processing of recurring suspended tickets
• Auto recover, delete or skip (for manual decision making)
• Process on Sender, recipient, subject, content, cause or message ID
• Process suspended tickets in the background (so you can move on with your day)

Ideal for organizations that need more to spend less time on suspended tickets

Automated suspended ticket processing

Have any questions or ideas?

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