Shredder Pro

Shredder Pro

Automated suspended ticket processing

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Watch the Shredder Pro app video

Automated suspended ticket processing

Overview of possibilities with Shredder Pro

With the overview of the suspended tickets

You'll be able to:

  • Delete tickets
  • Recover tickets
  • Manually add tickets to recover or delete queue
  • See if and which tickets are going to be automatically processed
  • View the body of the text in a better way (this will make your life so much easier)

With the automatic processing rules you'll be able to:

  • Create (nearly unlimited) rules for automatic processing of recurring suspended tickets
  • Auto recover, delete or skip (for manual decision making)
  • Process on Sender, recipient, subject, content, cause or message ID
  • Process suspended tickets in the background (so you can move on with your day)

Ideal for organizations that need more to spend less time on suspended tickets

Automated suspended ticket processing

Sparkly, Amsterdam, the Netherlands.

Check out our website too

Zendesk Support Shredder Pro Instructions

  1. Install the app
  2. Open Shredder Pro in the menu on the left
  3. Create some rules, or bulk delete/resolve tickets

Overview of possibilities with Shredder Pro

With the overview of the suspended tickets

You'll be able to:

  • Delete tickets
  • Recover tickets
  • Manually add tickets to recover or delete queue
  • See if and which tickets are going to be automatically processed
  • View the body of the text in a better way (this will make your life so much easier)

With the automatic processing rules you'll be able to:

  • Create (nearly unlimited) rules for automatic processing of recurring suspended tickets
  • Auto recover, delete or skip (for manual decision making)
  • Process on Sender, recipient, subject, content, cause or message ID
  • Process suspended tickets in the background (so you can move on with your day)

Ideal for organizations that need more to spend less time on suspended tickets

Automated suspended ticket processing

Have any questions or ideas?

Check out our Help Center.

App Details

  • Author: Sparkly
  • Price: Free 14-day trial, then $30.00 per account, per month
  • Support: Email / Website
  • Version:2.6
  • This is an app. It will install right into your Zendesk Support account.

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