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Shredder Pro

Automated suspended ticket processing

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Preview image of app
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Automated suspended ticket processing

Overview of possibilities with Shredder Pro

With the overview of the suspended tickets

You'll be able to:

  • Delete suspended tickets
  • Recover suspended tickets
  • Manually add tickets to recover or delete queue
  • See if and which suspended tickets are going to be automatically processed
  • View the body of the text in a better way (this will make your life so much easier)
  • Automatically recover suspended tickets from a support address
  • Automatically recover suspended tickets and set a requester
  • Add a tag and/or an internal comment to show ticket was recovered

With the automatic processing rules you'll be able to:

  • Create (nearly unlimited) rules for automatic processing of recurring suspended tickets
  • Auto recover, delete or skip (for manual decision making)
  • Process on sender, recipient, subject, content, cause or message ID
  • Process suspended tickets in the background (so you can move on with your day)
  • Recover suspended tickets from a support address

Ideal for organizations that need more to spend less time on suspended tickets

Automated suspended ticket processing

Sparkly, Amsterdam, the Netherlands.

Check out our website too

App details

Works with
support
Ticketing System
Author
Sparkly
Version
2.18
Price (USD)
Multiple plans available

Apps install directly into your account

Plans and pricing

Professional

Free 7-day trial, then $29.00 per month

  • Fully automated processing
  • Virtually unlimited number of processing rules
  • Advanced recovery; recover suspended tickets that are normally unrecoverable (like 'received from support address')
Enterprise

Free 7-day trial, then $49.00 per month

  • Everything from the Professional plan
  • Search & filter the suspended tickets overview
  • Multiple conditions per rule
  • Optional rule specific tags on ticket recovery
  • Rules stats; how often are your rules triggered (requires Zendesk Sunshine)

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