The goal of this app is to make your suspended ticket processing easier and less time consuming.
You can create automation rules that work like Zendesk's triggers so you can automatically mark tickets for deletion or recovery. When you've processed the bulk you can manually deal with the remainder and find new patterns for your automation rules. Once you have set up your rules, processing suspended tickets will be a breeze!
Disclaimer: Although we take great care developing and testing our apps, you should use this app at own risk.
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Just install this app and you're ready to go!
The configuration is done within the app itself. Keep in mind that only administrators can make changes to the configuration.
Help text is available by clicking the question mark icons.