Shredder

Shredder

Automated suspended ticket processing

Watch the Shredder app video

Automated suspended ticket processing

Overview of possibilities with Shredder

With the overview of the suspended tickets

You'll be able to:

  • Delete tickets
  • Recover tickets
  • Manually add tickets to recover or delete queue
  • See if and which tickets are going to be automatically processed
  • View the body of the text in a better way (this will make your life so much easier)

With the automatic processing rules you'll be able to:

  • Create rules for automatic processing of recurring suspended tickets
  • Auto recover, delete or skip (for manual decision making)
  • Process on Sender, recipient, subject, content, cause or message ID

Free to use, these are the limits

You may use this app for free. The only limit this app has, a maximum of 10 processing rules. This means you can process unlimited tickets, but only create 10 different processing rules.

Ideal for organizations that need more to spend less time on suspended tickets

Automated suspended ticket processing

Sparkly, Amsterdam, the Netherlands.

Check out our website too

Zendesk Support Shredder Instructions

  1. Install the app
  2. Open Shredder in the menu on the left
  3. Create some rules, or bulk delete/resolve tickets

Overview of possibilities with Shredder

With the overview of the suspended tickets

You'll be able to:

  • Delete tickets
  • Recover tickets
  • Manually add tickets to recover or delete queue
  • See if and which tickets are going to be automatically processed
  • View the body of the text in a better way (this will make your life so much easier)

With the automatic processing rules you'll be able to:

  • Create rules for automatic processing of recurring suspended tickets
  • Auto recover, delete or skip (for manual decision making)
  • Process on Sender, recipient, subject, content, cause or message ID

Free to use, these are the limits

You may use this app for free. The only limit this app has, a maximum of 10 processing rules. This means you can process unlimited tickets, but only create 10 different processing rules.

Ideal for organizations that need more to spend less time on suspended tickets

Automated suspended ticket processing

Have any questions or ideas?

Check out our Help Center.

App Details

  • Author: Sparkly
  • Price: Free
  • Support: Email / Website
  • Version:2.0
  • This is an app. It will install right into your Zendesk Support account.

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