Engage with you Skype users via Zendesk Support. Unleash the full Zendesk power - use macros, triggers and ticket assignments the same way you used to work with e-mails.
Note: This app is only for an instant messaging integration, not for Skype calls.
First two weeks are free, try it!
Watch demo here
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- Get video, images, locations and files.
- Send files back to Skype users
- Add Skype bot to a group chats
- Connect multiple Skype bots
- Tag tickets originated from connected Skype accounts
First, install Skyper app.
Then, create your Skype bot with MS Asure - you will get a Messaging endpoint. Alternatively, just use the Messaging endpoint from your existing Skype bot.
- Go to your Zendesk admin page -> Channel Integrations.
- Click on Skyper -> Accounts tab -> Add account.
- Paste your Messaging endpoint.
- Paste your Microsoft App ID.
- Press Save.