Support your customers via Skype.

Engage with you Skype users via Zendesk Support. Unleash the full Zendesk power - use macros, triggers and ticket assignments the same way you used to work with e-mails.

Note: This app is only for an instant messaging integration, not for Skype calls.

First two weeks are free, try it!

Watch demo here

Find out more details and videos on our website


  • Get video, images, locations and files.
  • Send files back to Skype users
  • Add Skype bot to a group chats
  • Connect multiple Skype bots
  • Tag tickets originated from connected Skype accounts


Please contact us if you have any issues. You can report bugs and request new features in our Help Center

First, install Skyper app.

Then, create your Skype bot with MS Asure - you will get a Messaging endpoint. Alternatively, just use the Messaging endpoint from your existing Skype bot.

In Zendesk:

  • Go to your Zendesk admin page -> Channel Integrations.
  • Click on Skyper -> Accounts tab -> Add account.
  • Paste your Messaging endpoint.
  • Paste your Microsoft App ID.
  • Press Save.

Check out additional instructions on the Microsoft website Register a bot with Bot Service Connect a bot to channels

App Details

  • Author: Ontec
  • Price: Free 14-day trial, then $11.99 per account, per month
  • Support: Email / Website
  • Version:1.1
  • This is an app. It will install right into your Zendesk Support account.

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