SMSBump is an SMS marketing platform for ecommerce businesses. Built for compliance, with SMSBump you can collect subscribers on multiple channels and send highly personalized text marketing campaigns, based on different customer characteristics and actions. On top of that, you can build custom flows that will set your whole SMS marketing on autopilot to recover abandoned carts and reactivate customers who haven’t shopped in a while. Keep them informed and engaged with your brand for longer with automated order confirmation, new subscriber notification, shipping updates.
SMSBump allows brands to engage in truly conversational commerce via the Chat feature, providing customers with a one-on-one experience and tailored support. We integrate with key partners such as Zendesk, Klaviyo, Slack, Yotpo and many more to unlock even more marketing opportunities and help boost your revenue further.
Combining the strengths of SMSBump and Zendesk will allow you to:
*Streamline your customer support, ensuring all queries you receive via SMS are automatically transferred to your Zendesk ticketing system and taken care of from one and the same place.
*Provide quick and efficient customer service by responding to shoppers on the same channel they reached out to you through - SMS.
*Keep a constant eye on all SMS inquiries, even when you are not logged in your SMSBump account.
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