The SnapCall app for Zendesk is Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).
Special Zendesk offer : 1 month for free
Requires a SnapCall account
Engage people from your site with voice and data
SnapCall changes the way customers talk with companies.
The SnapCall app enables internet users to call the competent agent in one click directly from your website/app thanks to our call button. No need to compose or inform a phone number, calls are totally digital. SnapCall extracts and analyzes all qualified information, so your agents know who is calling and his digital journey before picking up the call: first name, last name, email address, shopping cart, GPS position … Save time and improve your digital customer experience, the real click to call experience !
Integration in Zendesk
We allow your agents to know the digital journey of the internet user before picking up the call. A ticket is automatically opened in Zendesk when the agent takes the call with all details regarding the internet user and its shopping cart.
✓ Improve conversion rate up to 30% ✓ Increase the average basket value ✓ Increase loyalty rate ✓ Lower acquisition costs ✓ Saving time
✓ Unlimited calls ✓ Display of all customer information during the call (first name, last name, shopping cart value and items) ✓ Define operating hours for the service ✓ Customer rating at the end of call ✓ Follow the conversion status of the shopping card after a call
Integrating SnapCall with Zendesk is easy !
1/ Install the SnapCall app on Zendesk 2/ Create a SnapCall account here in order to use our service on Zendesk (with “Talk - Partner Edition” licence). 3/ From the SnapCall backoffice you can : - Create as many call buttons as you want - Define your own business criteria - Customized your call buttons - Manage the agents receiving calls for a specific call button This video could help you