SnapCall

SnapCall

Digital calls from your website or application - Provide a call button to your high value customers. Get smarter and scale your business

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The SnapCall app for Zendesk is Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).

SnapCall is a call button embedded on your website or application. It is a smarter way to handle your phone support. No more tight (international) phone numbers to provide and costly minutes to pay. Receive only qualified calls from your customers and reduce up to 50% your incoming calls.

A call button allows your customers to place immediate calls with one click and connect to the right Zendesk agent in a snap! No voice menus, transfers or anything that kills the customer experience.

Improve agent productivity

Your agents receive calls directly in Zendesk. A ticket is automatically opened when they receive a call. Agents are able to see the customer informations even before talking to the customer. Contextual information such as name, location, ticket history, shopping cart items and value. They save in average 2 minutes per call with data provided directly in the Zendesk ticket by SnapCall.

SnapCall features

  • Automate and filter your voice support according to: customer journey, customer attributed value, customer segmentation and profile, team availability
  • Extract key data from the customer web session and learn what you need to know even before picking up the call
  • Define operating hours for the service
  • Choose between several distributions calls strategies (round-robin, ring-all, ...).
  • Analyse call recordings, assess your team performance and customer satisfaction
  • Connect easily SnapCall buttons to your Zendesk support. Find more about SnapCall with Zendesk in our website

Several use cases

14-DAYS FREE TRIAL. No credit card needed.

Requires a SnapCall account How it works

It only takes 2.30 minutes (we swear)!

1.Click the install button above. 2.Create a SnapCall account
3.Create your first call button in the SnapCall dashboard and set your agent ID .
4.Insert your call button in your website or app
5.You are ready to use SnapCall !

App Details

  • Author: SnapCall
  • Price: Free
  • Support: Email / Website
  • Version:2.7.3
  • This is an app. It will install right into your Zendesk Support account.

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