Stella Connect

Stella Connect

Empower frontline teams with real-time customer feedback, QA, and coaching

The official Stella Connect app for Zendesk.

Stella Connect lets you unlock the full potential of your frontline team with real-time customer feedback, QA, and coaching. With Stella Connect, you can capture agent-level performance insights and use them to:

  • Gain visibility into service performance
  • Streamline and enhance your QA process
  • Deliver in-the-moment coaching
  • Scale your team more cost-effectively
  • Drive sales and retention
  • Power incentive and reward programs
  • Run high impact service recovery programs

Our Zendesk integration enables you to:

  • Set pre-defined rules to automatically send out feedback requests after tickets are solved
  • Include interaction tags from Zendesk in Stella Connect to enrich the agent-level feedback you receive
  • Link customer feedback within Stella Connect directly to Zendesk tickets for deeper, more actionable context
  • Create a service recovery workflow to make things right with customers after subpar service interactions
  • Import Zendesk tickets into Stella Connect to launch QA reviews off of customer interactions

To get started, contact our team to discuss the best Stella Connect package for your needs. Stella Connect is priced on a simple, per-seat basis. Once you’ve selected the features you need for your workflow, our integration is quick and easy. There are five simple steps to follow:

  1. Create a Target: Leverage our flexible API to create your Stella Connect integration

  2. Create Triggers: Triggers will be automatically created for each support channel you choose

  3. Create Exclusion Tiggers: These are custom rules you can put in place for interactions that you do not want to send a Stella Connect survey for

  4. Test: Assign a test email address and use your test API key so you can safely review and refine the Stella Connect experience before going live

  5. Move to Production: Set your integration to Production to start automatically triggering Stella Connect surveys when support interactions are solved

App Details

  • Author: Stella Connect
  • Price: Free
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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