Surveypal

Surveypal

Supercharge Zendesk with real-time customer feedback data

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Zendesk survey integration

Surveypal is an experience management platform that helps drive your customer, employee, and brand experience. It is designed to empower you to make smarter decisions and react immediately to feedback insights. Our omnichannel (Support, Talk, Chat, Guide) Zendesk integration allows you to collect feedback data across different touch points in the customer journey.

Here’s how it works:

Create engaging surveys. Automatically trigger them from Zendesk. Collect feedback. Access real-time customer feedback data in your Zendesk ticket, user, or satisfaction fields. Create custom reports. Develop your operations. Repeat.

Key benefits:

  • Expand your Zendesk surveying capabilities and enable your team and individual agents to enhance the customer journeyExpand your Zendesk surveying capabilities, increase response rates, boost organizational efficiency, and enhance the customer journey

  • Allow your agents to self-monitor their performance

  • Stay on top of Key Performance Indicators (KPIs) by measuring VoC metrics including NPS®, CES, CSAT

  • Measure in real-time CX metrics (by channel, ticket, agent, facility and more) and monitor the interaction between your company and key customer accounts to stay on top of things

  • Develop your operations and stay competitive by discovering the root causes of repeat issues

  • Deliver a branded and personalized survey response experience to your clients, on any device with our easy-to-use, drag and drop, survey design editor

  • Automate the process of collecting and managing customer feedback in your contact center and keep the right stakeholders in the loop - always

  • Act on negative feedback immediately and turn your disappointed customers into brand advocates

  • Ask strategic survey questions that enable you to measure brand awareness, cross-selling efficacy, and more

  • Get your data in the right place – Access feedback reports in Zendesk, Surveypal, or any other 3rd party dashboard (via integration)

  • Our CX experts can help you build the right strategy to close the feedback loop in every customer interaction

  • Surveypal’s support team is always there to help by chat, email, or phone

Learn more about Surveypal’s Zendesk survey integration.

Set up is simple and does not require programming skills. You can map survey data to ticket and user fields in Zendesk and start collecting feedback immediately after.

Click here to learn more about configuring the integration.

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