Chat is an effective way to resolve issues, whether or not the customer happens to be on your website. With SyncUp, agents working through existing tickets can initiate chat with a customer, closing issues faster and with higher satisfaction than via lengthy email exchanges.
- Improved first time resolution with an intuitive and install free customer interface
- Continuity of chat across sessions for more complex issues
- Escalation path can add or swap agents within an existing chat session
Sign up today at https://syncup.at/home/index.html#/!
- Click the 'Install App' button to add the app to your Zendesk instance
- Select an existing ticket and the app will be visible in the right hand panel
- Sign-in to the app with your Zendesk credentials
You can now initiate chat from any email ticket!
To set additional SyncUp preferences, please navigate to your Profile Page once you've signed in to the app.