Tag Instructor

Tag Instructor

Show custom messages depending on any tag

Tag Instructor App shows custom messages depending on any tag.

Tag Instructor App enables Zendesk Administrators to define which messages will be visible depending whether single or many tags are presented on

  • Current Agent
  • User
  • Organization
  • Ticket
  • Ticket Requester
  • Ticket Assignee
  • Ticket Organization
  • Ticket CCs

Tag Instructor App will respond to tags changes on the fly. For example, if a Macro applied on a ticket injects a tag the Tag Instructor App will respond to this immediatelly.

Tag Instructor App

  • enables Zendesk Administrators to build complex workflows;
  • helps Agents to be efficient by being informed in the real time;
  • allow delivering better service to the customers.

Install Tag Instructor App now to boost your Agents productivity!

Step 1

Install the App. You need to be Zendesk Administrator to install the App.

Step 2

Configure the JSON object for tag and message configuration as per example below:

{ "agent":[], // for Current Agent "user":[], // for user page "organization":[], // for org page "ticket":[ // for ticket page { "tags": [ "sla_standard", "priority_changed" ], "operator": "any", "message": "Your HTML or text", "kind": "notice", }], "ticket_requester":[], // for ticket requester "ticket_assignee":[], // for ticket assignee "ticket_organization":[], // for ticket org "ticket_collaborators":[] // for ticket CCs }

Every entry can have the following attributes:

{ "tags": [ "test_tag1", "test_tag2" ], "operator": "all", // "any", "all" if "any" at least one tag will be enough if "all" all tags must be presented "message": "Your HTML or text", "kind": "notice", // "notice" (green), "alert" (yellow), "error"(red) "css": "background:orange;color:white;" // optional. If supplied will overwrite the standard styling from the "kind" key }

Step 3

Configure basic App behaviour:

  • Show popup notification - If selected the App will show little popup on top right side of the screen giving Agent a summary of the messages
  • Hide disclaimer - If selected the App will hide the little question mark on top right side of the App screen
  • Hide App if no messages - If selected the App will be hidden if there are no messages to show

Step 4

Done.

NOTE: As Zendesk Administrator you will be able to see the App at Nav bar. This will give you settings preview. Agents are unable to see the App at Nav bar location.

App Details

  • Author: Andrey
  • Price: Free
  • Support: Email / Website
  • Version:1.0.2
  • This is an app. It will install right into your Zendesk Support account.

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